FAQs

General Questions

1. What is Printols?

Printols is an online store that specializes in party supplies, personalized items, and other accessories. We offer a wide range of products across various categories like balloons, banners, confetti, home decor, and more.

2. Where is Printols located?

Printols is an online-only business. We do not have any physical retail locations. Our headquarters and operations are based in the United States.

3. What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal for secure online payments.

4. Do you offer free shipping?

For orders over $50 or as announced on the website, we provide free standard shipping within the contiguous United States. Expedited shipping and international shipping are available at an additional cost.

5. What is your return policy?

We have a 30-day return policy on most items. If you are not fully satisfied with your purchase, you can return it for a full refund, provided the item is unused and in its original condition. Some personalized or custom items may have different return policies.

Product Questions

6. Where do your products come from?

Our products are sourced from leading manufacturers and wholesalers, many of which are located in China and other Asian countries. We work with reliable dropshipping suppliers to offer a diverse product selection at competitive prices.

7. Are your products high-quality?

Yes, we carefully vet our suppliers to ensure the products we offer are of good quality. We stand behind the products we sell and are committed to customer satisfaction.

8. Can I customize or personalize products?

Absolutely! We have a wide range of personalized items, including jewelry, tech accessories, office supplies, apparel, and more. You can customize these products with your own text, photos, or designs.

9. Do you offer bulk/wholesale pricing?

Yes, we provide bulk/wholesale pricing for customers who need larger quantities of our products. Please contact our sales team for more information on our wholesale options and pricing.

10. How long does it take to receive my order and who to contact in case of any concerns?

10. How long does it take to receive my order?Standard shipping typically takes 5-10 business days within the contiguous United States. Expedited shipping options are available for faster delivery. International shipping times may vary depending on the destination.

If you have any other questions, please don't hesitate to contact our customer support team at contact@printols.com. We're here to help!